FAQ
1. What are the requirements to lease an apartment with At Home?
At Home Apartments does not discriminate against tenants or prospective tenants based on race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or age. At Home Apartments does, however, require favorable credit, an unblemished criminal and previous housing background check and a monthly income three times the monthly rent. For more information contact your community directly and a leasing agent can answer any additional questions.
2. Am I able to view an apartment before I sign a lease?
Of course! We encourage all prospective residents to visit the community they are interested in and meet with a leasing agent, view apartments and learn more about the area they are interested in.
3. How do I set up an appointment with At Home?
We ask that you contact the community you are interested in and we can then work with you to find the best time to fit both of our schedules.
4. Does At Home allow walk-in appointments?
We encourage you to stop by a community anytime to check it out; however, we do recommend appointments to ensure a leasing agent is available to meet with you. If you are interested in seeing a unit that is currently occupied, we may need to schedule your appointment for the next business day. We provide our current residents with 24 hour notice when showing their apartment.
5. How much is At Home’s application fee? Security deposit?
At Home requires a $35 application fee. This fee is non-refundable and covers the necessary background and credit checks. The security deposit varies by property and can be discussed with a leasing agent at the community. Unlike the application fee, the security deposit is fully refundable and will be returned to you the month after you move out less any costs associated with damages, cleaning or unpaid rent.
6. What are At Home Apartments lease terms?
At Home Apartments asks for a twelve month lease commitment from prospective residents in most circumstances. Shorter leases can be discussed but are not guaranteed. Please speak with a leasing agent at the community you are interested in.
7. What is At Home’s pet policy?
At Home Apartments pet policy varies by property and all terms and conditions should be discussed with a leasing agent.
8. Can I apply for my apartment online?
Yes, you may apply online on our website for your apartment!
9. Can I pay my rent online?
Absolutely! We want to make it as convenient as possible for you when you pay your rent. Of course we will still accept any personal checks, cashier's checks or money orders.
10. Does At Home require renters insurance?
No, we do not require renter's insurance, however we strongly recommend obtaining it. Our insurance policy only covers the buildings themselves, and not your personal belongings. Most car insurances offer you the option of renter's insurance, which can sometimes be cheaper when combining it with your vehicle insurance.
11. Does At Home have furnished apartments?
No, unfortunately we don't offer furnished living at any of our communities.
12. Does At Home allow resident referrals?
Yes! We offer a $200 rent credit for any resident referrals, but the applicant must be approved by management, sign a 12 month lease and they must indicate your name at the lease signing as to how they found the apartment.
13. What if I have an after hours maintenance request?
Uh oh...Issues. They happen and they don't just happen between 9 and 5. We offer 24 hour emergency maintenance so when those issues do arise...we've got ya covered!
14. What if I have to move out before my lease is up?
At Home does offer a lease-buyout option if the situation does arise. All terms and conditions should be discussed with your property manager.
15. How much Notice is required to end my lease?
At Home requires a written 60 day notice to vacate (2 full rental periods). Example: Your lease ends on 10/31 and you wish to vacate that day. We need to receive your written request to vacate by 08/31.
16. What happens to my lease after the initial term is up?
Once you have completed your 12 month lease, it reverts to a month-to-month contract. Even with a month-to-month lease, we still do require a written 60 day notice to vacate.
17. Does At Home allow sub-leasing?
Unfortunately, we do not allow sub-leasing at any of our communities.